Site Casino FAQ — Complete Answers to Frequently Asked Questions

Site Casino's Responsible Gaming tools section offers several features to help you stay in control of your budget and time. After logging in, you'll find everything together under the "Responsible Gaming" section in your account settings.

Key tools:

• Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis. For example, if you set a monthly limit of ৳2,000, you won't be able to deposit more than that amount during the month. Decreasing your limit takes effect immediately; increasing it requires a 7-day waiting period.
• Session Timer: Pop-up reminders after 30 minutes, 1 hour, or 2 hours — to let you know how long you've been playing.
• Loss Limit: Betting will automatically stop once you hit a set loss limit.
• Cooling-Off: Temporarily close your account for 1 to 30 days — no promotional messages will be sent during this period.
• Self-Exclusion: Option to self-exclude for anywhere from 6 months to permanently.

These tools are free and can be set up on your own without contacting support. For more details, visit our Responsible Gaming Page Read.

Site Casino offers three main support channels — and all three are available in Bengali.

Live Chat (fastest):
After logging in to Site Casino, you'll see the chat icon at the bottom right of the screen. This is the fastest channel — a Bangla-speaking support agent typically responds within 2 minutes. Live Chat is available 24 hours a day, 7 days a week. It's the most effective option for deposit issues, bet queries, or anything urgent.

Email:
support@sitecasino.netWrite to us. Email is best for self-exclusion requests, KYC document submissions, or detailed complaints. Responses typically arrive within 3–6 hours; complex matters may take up to 24 hours.

In-account ticket system:
After logging in, go to the "Help" section to open a support ticket. Your conversation history is saved there, so you can easily refer back to it whenever needed.

When contacting us through any channel, providing your registered mobile number speeds up the verification process.

Withdrawing from Site Casino is straightforward — you'll just need to complete KYC verification before your first withdrawal. Once verified, all future requests can be submitted directly.

Withdrawal steps:

How long does it take?
For members who have completed KYC, typically 12–24 hours funds are delivered. During peak hours or on weekends, it may take up to 48 hours. bKash and Nagad process the fastest. Bank transfers may take 1–2 business days.

Why might a withdrawal be held up?
Your request may be held up if your KYC is incomplete, an active bonus wagering requirement hasn't been met, or your withdrawal method doesn't match your deposit method. In any of these cases, reaching out via live chat usually gets things sorted quickly.

Yes — when you log in to Site Casino, real-time scores for ongoing matches appear directly within the betting interface, so there's no need to check a separate scorecard site.

Where to find it:
Sports Betting Go to the section and click on any live match. You'll see a "Live Score" or scorecard icon right next to the betting markets. There you'll find: real-time scores, over-by-over ball tracker (for cricket), possession and shot statistics (for football), and service stats (for tennis).

Available on these matches:
All international matches featuring the Bangladesh national team, IPL, BPL, EPL, La Liga, T20 World Cup, FIFA World Cup qualifying — live score coverage is available for virtually all major events. On the Sports Events page You'll find a list of upcoming and ongoing matches.

Tracking live betting and live scores side by side makes it much easier to decide quickly — especially in T20 cricket, where odds shift after every over.

With Site Casino's referral program, both you and your referred friend receive a bonus.

How to refer:

Bonus amount:
You receive a cash bonus or free bet based on each referred friend's first deposit. For details on the current referral offer, On the Voucher page — as this amount is updated from time to time.

How to confirm your referral worked:
In your account's referral section, you can see exactly how many friends have signed up using your code and how much bonus you've earned. If a friend registers directly without using your referral link, the referral won't be counted — so always make sure to send the link directly.

When a match is cancelled or abandoned mid-way, Site Casino follows international betting standards — there is a defined policy in place for every scenario.

If the match is cancelled before it begins:
Your entire bet will be voided and the full amount returned to your wallet — typically within 24 hours.

If the match is stopped before reaching a certain stage after it has started:
In cricket, if the required overs haven't been completed, or in football, if the minimum minutes haven't been played — most markets will be voided and stakes refunded.

If the match ends after enough play (e.g., cricket under DLS rules):
In some markets, results are settled — for example, in a "Match Winner" market, bets are settled according to the result declared under the DLS method. The rules for specific markets are shown on the betting slip.

For parlay or accumulator bets:
Any voided match is removed from the parlay — the bet remains active on the remaining matches.

If you have any questions about how a bet was settled, contact live chat with your bet ID and our support team will walk you through the details.